Contact Us

We're here to help answer your questions.
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Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.


 

 


You may submit feedback or concern about your Medicare health plan or prescription drug plan directly to Medicare. If your concern is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227. TTY/TTD users can call 1-877-486-2048.

The Medicare Beneficiary Ombudsman is a person who reviews complaints (also called “grievances”) and helps resolve them. To contact the Medicare Beneficiary Ombudsman: call 1-800-MEDICARE or for more information visit medicare.gov.

Check out the Social Security information located on ssa.gov for online services, retirement estimator and frequently asked questions.

Call Us

BlueCare Plus Member Service

Help with Health Plan Benefits

Call about physical and mental health care, your health plan; change your Primary Care Provider (PCP); or help in another language

Customer Service Member – 800-332-5762

Customer Service Fax – 888-725-6849

Customer Service Provider – 800-299-1407

Utilization Management Number – 866-789-6314

Utilization Management Fax – 866-325-6698

Care Management Number – 877-715-9503

Care Management Fax – 866-325-6694


Help with Health Questions

*24/7 Nurseline: Get answers to health questions 24 hours a day, 7 days a week
1-888-747-8951

Multi Language Interpretive Services (pdf)

Hours of Operation

Mon - Friday: 8 a.m. - 9 p.m.

Hours of Operation for Enrollment Periods

Member Service Hours for October 1 – February 14:
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, 8:00 a.m. - 9:00 p.m. Eastern

Member Service Hours for February 15 – September 30: 
Monday, Tuesday, Wednesday, Thursday, Friday, 8:00 a.m. - 9:00 p.m. Eastern

Current members should call toll-free 1-800-332-5762 (TTY: 711)  for questions related to their BlueCare Plus benefits.

Not a member but have questions about BlueCare Plus or need help enrolling? Call 1-888-413-9637 (TTY: 711).

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day/ 7 days a week. TTY users call 1-877-486-2048.
Visit medicare.gov

Social Security Administration 1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov
Write Us

BlueCare Plus Service Center
1 Cameron Hill Circle
Chattanooga, TN 37402-0002

Correspondence /Provider Appeals

BlueCare Plus
1 Cameron Hill Circle, Suite 0002
Chattanooga TN 37402-0037

BlueCare Plus Appeals

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0042
Chattanooga TN 37402-0037

BlueCare Plus Grievances

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0043
Chattanooga TN 37402-0037

Special Needs?

 

Arabic
1-877-652-3046
Bosnian
1-877-652-3069
Kurdish-Badinani
1-877-652-3046
Kurdish-Sorani
1-877-652-3046
Somali
1-877-652-3054
Spanish
1-800-254-7568
Vietnamese
1-800-269-4901
Hours of Operation

Member Line:
Mon - Friday: 8am - 9pm EST

Provider Line:
Mon - Friday 8am - 6pm EST

Closed for the following holidays

Thanksgiving Day
Christmas Day




This page was updated on January 1, 2017