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Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.


 

 


You may submit feedback or concern about your Medicare health plan or prescription drug plan directly to Medicare. If your concern is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227. TTY/TTD users can call 1-877-486-2048.

The Medicare Beneficiary Ombudsman is a person who reviews complaints (also called “grievances”) and helps resolve them. To contact the Medicare Beneficiary Ombudsman: call 1-800-MEDICARE or for more information visit medicare.gov.

Call Us

BlueCare Plus Customer Service

Help with Health Plan Benefits

Call about physical and mental health care, your health plan; change your Primary Care Provider (PCP); or help in another language

Customer Service Member – 800 332-5762

Customer Service Fax – 888 725-6849

Customer Service Provider – 800 299-1407

Utilization Management Number – 866 789-6314

Utilization Management Fax – 866 325-6698

Care Management Number – 877 715-9503

Care Management Fax – 866 325-6694


Help with Health Questions

*24/7 Nurseline: Get answers to health questions 24 hours a day, 7 days a week
1-888-747-8951

Multi Language Interpretive Services (pdf)

Hours of Operation

Mon - Friday: 8 a.m. - 9 p.m.

Hours of Operation for Enrollment Periods

Customer Service Hours for October 1 – February 14:
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, 8:00 a.m. - 9:00 p.m. Eastern

Customer Service Hours for February 15 – September 30: 
Monday, Tuesday, Wednesday, Thursday, Friday, 8:00 a.m. - 9:00 p.m. Eastern

Current members should call toll-free (800)332-5762 for questions related to the BlueCare Plus  TTY/TDD 711

Prospective members should call toll-free (888)413-9637 for questions related to the Medicare Advantage Program. TTY/TDD 711

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Medicare 1-800-MEDICARE (1-800-633-4227); TTY users: 1-877-486-2048; Visit medicare.gov
The 1-800 Medicare call center is available 24 hours a day/7days a week

Social Security Administration 1-800-772-1213; TTY users: 1-800-325-0778; Visit socialsecurity.gov
Write Us

BlueCare Plus Service Center
1 Cameron Hill Circle
Chattanooga, TN 37402-0002

Correspondence /Provider Appeals

BlueCare Plus
1 Cameron Hill Circle, Suite 0002
Chattanooga TN 37402-0037

BlueCare Plus Appeals

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0042
Chattanooga TN 37402-0037

BlueCare Plus Grievances

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0043
Chattanooga TN 37402-0037

Special Needs?

 

Arabic
1-877-652-3046
Bosnian
1-877-652-3069
Kurdish-Badinani
1-877-652-3046
Kurdish-Sorani
1-877-652-3046
Somali
1-877-652-3054
Spanish
1-800-254-7568
Vietnamese
1-800-269-4901
Hours of Operation

Member Line:
Mon - Friday: 8am - 9pm EST

Provider Line:
Mon - Friday 8am - 6pm EST

Closed for the following holidays

Thanksgiving Day
Christmas Day




This page was updated on November 06, 2013