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BlueCare Plus Member Service

Help with Health Plan Benefits

Call about physical and mental health care, your health plan; change your Primary Care Provider (PCP); or help in another language

Member Service – 1-800-332-5762

Member Service Fax – 1-888-725-6849

Member Service Provider – 1-800-299-1407

Utilization Management Number – 1-866-789-6314

Utilization Management Fax – 1-866-325-6698

Care Management Number – 1-877-715-9503

Care Management Fax – 1-866-325-6694

Help with Health Questions

*24/7 Nurseline: Get answers to health questions 24 hours a day, 7 days a week

Multi Language Interpretive Services

Hours of Operation

Mon - Friday: 8 a.m. - 9 p.m.

Hours of Operation for Enrollment Periods

Member Service Hours for October 1 – March 31:
Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, 8:00 a.m. - 9:00 p.m. Eastern

Member Service Hours for April 1 – September 30:
Monday, Tuesday, Wednesday, Thursday, Friday, 8:00 a.m. - 9:00 p.m. Eastern

Current members should call toll-free 1-800-332-5762 (TTY: 711) for questions related to their BlueCare Plus benefits.

Not a member, but have questions about BlueCare Plus or need help enrolling? Call 1-888-413-9637 (TTY: 711).

If you have any questions while considering your Medicare choices and related issues, here are some additional sources for information:

Call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day/ 7 days a week. TTY users call 1-877-486-2048.

You may submit feedback or concern about your Medicare health plan or prescription drug plan directly to Medicare. If your concern is an urgent matter, please call 1-800-MEDICARE (1-800-633-4227) TTY/TTD users can call 1-877-486-2048.

The Medicare Beneficiary Ombudsman is a person who reviews complaints (also called “grievances”) and helps resolve them. To contact the Medicare Beneficiary Ombudsman: call 1-800-MEDICARE or 1-800-633-4227, TTY: 1-877-486-2048 for more information visit Or you can fill out Medicare's complaint form to send feedback about issues with your Medicare plan.

Check out the Social Security information located on for online services, retirement estimator and frequently asked questions.

Social Security Administration 1-800-772-1213; TTY users: 1-800-325-0778; Visit
Write Us

BlueCare Plus Service Center
1 Cameron Hill Circle
Chattanooga, TN 37402-0002

Correspondence /Provider Appeals

BlueCare Plus
1 Cameron Hill Circle, Suite 0002
Chattanooga TN 37402-0037

BlueCare Plus Appeals

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0042
Chattanooga TN 37402-0037

BlueCare Plus Grievances

BlueCare Plus
BlueCare Plus Member Appeals
1 Cameron Hill Circle, Suite 0043
Chattanooga TN 37402-0037

Special Needs?


Hours of Operation

Member Line:
Mon - Fri: 8am - 9pm EST

Provider Line:
Mon - Friday 8am - 6pm EST

Closed for the following holidays:

Thanksgiving Day
Christmas Day

This page was updated on October 1, 2018