YOUR ID CARDSLet’s get to know which cards you’ll need
If you’re a member, we’ve already sent you an ID card. But you might still have cards from your other insurance companies. Here’s a quick guide to which ones you might need to carry with you.
Your BlueCare Plus Card
CARRY THIS WITH YOU This is what you’ll show when you get care or pick up your prescriptions.
Other Insurance Cards
CARRY THESE WITH YOU You may not have all of these cards, so don’t worry about the ones you don’t recognize.
Your Original Medicare Card
KEEP THIS SAFE AT HOME You still need to hang on to your Original Medicare (or red, white and blue) card.
BENEFITS FOR BLUECARE PLUS MEMBERSWe can help you
Leave the cooking to us
After a stay in the hospital, cooking might not be possible at first. That’s where we come in.
Your care team can help you get two meals a day for up to seven days after your hospital stay. And it won’t cost you anything extra.
Choose your meals from a broad, nutritious menu
Have your meals delivered to you
Put your meals in the refrigerator for up to 14 days
Get a ride to your health appointments
We want to make getting to your appointments a little easier.
As a BlueCare Plus member, you get up to 100 one-way rides or 50 two-way rides every year.
Get rides for things like:
- Health care provider visits
- Pharmacy refills
- Diagnostic imaging
- Hospital stays
Get a ride to appointments up to 50 miles away
Schedule your ride 72 hours before your appointment
We’re here to help you reach your health and fitness goals.
- Access to fitness centers locally and nationwide
- Group exercise classes perfect for all fitness levels
- Social activities
Exercise at home or at a local fitness center
Keep track of your fitness goals
Access healthy diet and fitness tips
Care just around the corner
We’ve teamed up with Sanitas Medical Centers to open medical centers for our members. Plus, there’s online scheduling, chat and telehealth options to make it easier to get the care you need without leaving home.
You can make an appointment online or call 1-866-378-5362
Primary care, plus urgent care at select locations
Night and weekend hours at select locations
YOUR RIGHTS AS A MEMBERYou have the right to
Don’t be afraid to ask us to cover something that you and your doctor feel you need. We take every request seriously and want you to get the care that’s right for you.
If we’ve made a decision you don’t agree with, you can ask us to reconsider (or “file an appeal”). We’ll look again at a service or prescription we’ve denied within 60 days of our original decision.
If you aren’t satisfied with the quality of care you received through your plan, a network provider or pharmacy, you can file an official complaint (or grievance).
If you need help filing an appeal, you can assign someone like a family member, friend, advocate, attorney or any doctor to represent you. They can:
- Get information about your claim
- Submit evidence
- Make requests
- Give or receive notices about the appeal
We want to help you understand your responsibilities and ours when it comes to leaving your plan (or disenrollment).